{"id":7284,"date":"2018-05-08T08:25:04","date_gmt":"2018-05-08T08:25:04","guid":{"rendered":"https:\/\/cms.alj3.clients.lemonhq.io\/quick-reads\/driving-customer-service-excellence-jeddah-china\/"},"modified":"2025-12-09T08:39:20","modified_gmt":"2025-12-09T08:39:20","slug":"driving-customer-service-excellence-jeddah-china","status":"publish","type":"quickreads","link":"https:\/\/cms.alj3.clients.lemonhq.io\/en\/quick-reads\/driving-customer-service-excellence-jeddah-china\/","title":{"rendered":"Driving Customer Service Excellence from Jeddah to China"},"content":{"rendered":"\n<p><em>After almost 20 years in the Chinese automotive market, Abdul Latif Jameel\u2019s commitment to putting customers first is earning it a reputation to be proud of.<\/em><\/p>\n\n\n\n<p>\u2018Big\u2019 just doesn\u2019t even cover it. It has been the largest market in the world measured by automobile unit production since 2008.<a href=\"https:\/\/media.alj.com\/ar\/openingdoors\/en\/issue\/spring-2018\/driving-customer-service-excellence-from-jeddah-to-china\/#_ftn1\" name=\"_ftnref1\"><sup>[1]<\/sup><\/a><a href=\"https:\/\/media.alj.com\/ar\/openingdoors\/en\/issue\/spring-2018\/driving-customer-service-excellence-from-jeddah-to-china\/#_ftn2\" name=\"_ftnref2\"><sup>[2]<\/sup><\/a><a href=\"https:\/\/media.alj.com\/ar\/openingdoors\/en\/issue\/spring-2018\/driving-customer-service-excellence-from-jeddah-to-china\/#_ftn3\" name=\"_ftnref3\"><sup>[3]<\/sup><\/a><a href=\"https:\/\/media.alj.com\/ar\/openingdoors\/en\/issue\/spring-2018\/driving-customer-service-excellence-from-jeddah-to-china\/#_ftn4\" name=\"_ftnref4\"><sup>[4]<\/sup><\/a>&nbsp;Since 2009, annual production of automobiles in China exceeds that of the European Union or that of the United States and Japan combined.&nbsp;The Government of China views its automotive industry, including the auto parts sector, as one of the country\u2019s pillar industries.&nbsp;China continues to be the world\u2019s largest vehicle market with sales of over 28 million units in 2016, a year-on-year growth of 9% from 2015 (and according to the China Passenger Car Association (CPCA), new car sales in China grew at an average of 7%&nbsp;<u>each<\/u>&nbsp;year between 2013 and 2017, Over the same period, the used car market also grew by 10% per year.).&nbsp;The Chinese Central Government expects that China\u2019s automobile output will reach 30 million units by 2020 and 35 million by 2025.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><td>&nbsp;<\/td><td><strong>2014<\/strong><\/td><td><strong>2015<\/strong><\/td><td><strong>2016<\/strong><\/td><\/tr><\/thead><tbody><tr><td>Total Units Local Production of completed cars<\/td><td>23,491,900<\/td><td>24,597,600<\/td><td>28,028,000<\/td><\/tr><tr><td>Total Units New Energy Vehicle Production<\/td><td>74,763<\/td><td>340,471<\/td><td>517,000<\/td><\/tr><tr><td>Total Unit Exports of completed cars<\/td><td>950,000<\/td><td>755,500<\/td><td>708,000<\/td><\/tr><tr><td>Total Unit Imports of completed cars<\/td><td>1,430,000<\/td><td>1,101,900<\/td><td>1,041,000<\/td><\/tr><tr><td>Total Unit Imports from the US, completed cars<\/td><td>291,690<\/td><td>307,425<\/td><td>235,760<\/td><\/tr><tr><td>Total Unit Market Size<\/td><td>22,833,590<\/td><td>24,944,000<\/td><td>28,361,000<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><sup>Total market size = (total local production + imports) \u2013 exports).&nbsp; Sources:&nbsp; Global Trade Atlas, MIIT, China Association of Automobile Manufacturers<\/sup><\/p>\n\n\n\n<p>The Government\u2019s \u2018Made in China 2025\u2019 is an initiative to upgrade the country\u2019s industry from low-cost mass production to higher value-added advanced manufacturing. It prioritizes 10 sectors, including the auto sector.&nbsp;Given this size and importance, it\u2019s no wonder that consumer choice is king, and so with such a demanding public, achieving an outstanding customer service experience is no mean feat.<\/p>\n\n\n\n<p>For Abdul Latif Jameel Motors in China, which later this year celebrates its 20<sup>th<\/sup>&nbsp;anniversary, this has been a fast-paced and exciting environment in which to operate.&nbsp;It has also been a landscape in which Abdul Latif Jameel\u2019s commitment to exceptional customer service has secured unprecedented success.<\/p>\n\n\n\n<p><strong>Understanding China\u2019 automotive market<\/strong><\/p>\n\n\n\n<p>There are around 79 active&nbsp;<u>domestic<\/u>&nbsp;automobile brands in China, the top ten largest being:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>1.&nbsp;&nbsp;&nbsp;&nbsp; (BAIC) Beijing Automotive Industry Group<\/td><td>6.&nbsp;&nbsp;&nbsp;&nbsp; (FAW) First Automobile Works<\/td><\/tr><tr><td>2.&nbsp;&nbsp;&nbsp;&nbsp; BYD<\/td><td>7.&nbsp;&nbsp;&nbsp;&nbsp; Chang\u2019an Motors<\/td><\/tr><tr><td>3.&nbsp;&nbsp;&nbsp;&nbsp; (GAC) Guangzhou Automobile Corp.<\/td><td>8.&nbsp;&nbsp;&nbsp;&nbsp; Brilliance China Auto<\/td><\/tr><tr><td>4.&nbsp;&nbsp;&nbsp;&nbsp; SAIC Motor (Shanghai Automotive Industry Corp.)<\/td><td>9.&nbsp;&nbsp;&nbsp;&nbsp; Jianghuai Automobile<\/td><\/tr><tr><td>5.&nbsp;&nbsp;&nbsp;&nbsp; Dongfeng Motor Corporation<\/td><td>10.&nbsp;&nbsp; Chery<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>In addition, almost all foreign brands are present, either as imports or as locally manufactured products through joint venture partnerships with the domestic giants.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Foreign Auto Manufacturer<\/strong><\/td><td><strong>Joint Ventures (with)<\/strong><\/td><\/tr><tr><td>BMW (DE)<\/td><td>Brilliance Auto (BMW-Brilliance)<\/td><\/tr><tr><td>FIAT (IT)<\/td><td>GAC<\/td><\/tr><tr><td>Ford (US)<\/td><td>Changan<\/td><\/tr><tr><td>General Motors (US)<\/td><td>SAIC, FAW<\/td><\/tr><tr><td>Honda (JP)<\/td><td>GAC (Guangqi Honda), Dongfeng Motor Group (Dongfeng Honda)<\/td><\/tr><tr><td>Hyundai (KR)<\/td><td>BAIC<\/td><\/tr><tr><td>Jaguar Land Rover (UK)<\/td><td>Chery (Chery Jaguar Land Rover)<\/td><\/tr><tr><td>KIA (KR)<\/td><td>Dongfeng Motor Corporation (Dongfeng Yueda Kia)<\/td><\/tr><tr><td>Luxgen (TW)<\/td><td>Dongfeng Motor<\/td><\/tr><tr><td>Mazda (JP)<\/td><td>FAW, Changan<\/td><\/tr><tr><td>Mercedes Benz (DE)<\/td><td>BAIC (Beijing-Benz), BYD (Denza)<\/td><\/tr><tr><td>Mitsubishi (JP)<\/td><td>Soueast<\/td><\/tr><tr><td>Nissan (JP)<\/td><td>Dongfeng Motor Group (Dongfeng Motor Co., Ltd.)<\/td><\/tr><tr><td>Peugeot (FR)<\/td><td>Dongfeng Motor Group<\/td><\/tr><tr><td>Renault (FR)<\/td><td>Dongfeng Motor Group<\/td><\/tr><tr><td>Suzuki (JP)<\/td><td>Changan<\/td><\/tr><tr><td><strong>Toyota (JP)<\/strong><\/td><td><strong>GAC (GAC-Toyota), FAW (FTMS)<\/strong><\/td><\/tr><tr><td>Volkswagen (DE)<\/td><td>SAIC, FAW<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>Toyota, Abdul Latif Jameel\u2019s longstanding partner in Saudi Arabia, has three distribution companies in China:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>FTMS<\/strong>\u00a0\u2013 First Auto Works (FAW) Toyota Motor Sales (a joint venture manufacturing and distributing some 15 Toyota models)<\/li>\n\n\n\n<li><strong>GTMC<\/strong>\u00a0\u2013 GAC Toyota Motor Co. (a joint venture manufacturing and distributing a further 9 Toyota models)<\/li>\n\n\n\n<li><strong>TMCI<\/strong>\u00a0\u2013 Toyota Motor (China) Investment Co. (handling the import of Lexus models)<\/li>\n<\/ul>\n\n\n\n<p>Abdul Latif Jameel Motors has eight branches in China: Chengdu FTMS, Chengdu GTMC and Leshan FTMS in Sichuan Province; Yinchuan FTMS in Ningxia Province; Wuhan FTMS and Wuhan Lexus in Hubei Province; and Qingdao FTMS and Laizhou FTMS in Shandong Province.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft\"><img decoding=\"async\" src=\"https:\/\/media.alj.com\/ar\/openingdoors\/wp-content\/uploads\/2018\/04\/ALJ-China-Locations.png\" alt=\"\" class=\"wp-image-1969\"\/><\/figure>\n<\/div>\n\n\n<p><\/p>\n\n\n\n<p>Abdul Latif Jameel\u2019s cumulative new car sales in China reached 90,000 at the end of 2017.&nbsp;However, those figures alone do not tell the whole story.<\/p>\n\n\n\n<p>Capitalizing on the insights and experience gained through more than 60 years of operations in Saudi Arabia, (and across the Middle East North Africa, Turkey and Europe) including a commitment to a \u2018Guest First\u2019 philosophy and Kaizen approach to all operations, developed by Toyota Motor Corporation over many decades, Abdul Latif Jameel Motors\u2019 commitment to customer service excellence saw it scoop several high-profile awards in 2017.<\/p>\n\n\n\n<p><strong>First place ranking for a Guest First philosophy realized<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright\"><img decoding=\"async\" src=\"https:\/\/media.alj.com\/ar\/openingdoors\/wp-content\/uploads\/2018\/04\/Screen-Shot-2018-04-01-at-5.25.46-PM-300x211.png\" alt=\"\" class=\"wp-image-1970\"\/><\/figure>\n<\/div>\n\n\n<p>Following an end of year review by FAW-Toyota Motor Sales (FTMS) of its dealer network, Abdul Latif Jameel Motors\u2019 China operations in Chengdu was rated top out of 545 dealers in customer service, pre-owned vehicles and parts, and accessories sales.<\/p>\n\n\n\n<p>In addition, the Abdul Latif Jameel Motors operation in Qingdao was rated in the top three of 545 dealers for customer service.<\/p>\n\n\n\n<p>Overall, Abdul Latif Jameel Motors China was given Toyota Gold and Silver awards, the highest awards given by FTMS to its dealers, based on their overall performance.<\/p>\n\n\n\n<p>These awards were in large part due to its philosophy, first developed in Saudi Arabia, of treating customers as guests.&nbsp;A warm welcome, exceptional service and comfortable surroundings are central to the Abdul Latif Jameel Motors in China offering.<\/p>\n\n\n\n<p class=\"text-center\">&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright\"><img decoding=\"async\" src=\"https:\/\/media.alj.com\/ar\/openingdoors\/wp-content\/uploads\/2018\/04\/Captioned_Body_Image_300px-6b-1.jpg\" alt=\"\" class=\"wp-image-2182\"\/><\/figure>\n<\/div>\n\n\n<p><a href=\"https:\/\/www.alj.com\/en\/our-people\/wang-heng-george\/\">George Wang<\/a>, Country General Manager for Abdul Latif Jameel in China, said:&nbsp;<em>\u201cWe are honored to be recognized with a number of awards in what is a milesto<\/em><em>ne 20<sup>th<\/sup>&nbsp;year for Abdul Latif Jameel in China. &nbsp;We are always striving to do things better, and that is why we have put in place a number of initiatives to ensure we always place our guests first.\u201d<\/em><\/p>\n\n\n\n<p>To get everyone in the business involved and focused on delivering the best guest experience the \u2018Do a little bit more for your Customer\u2019 activities was initiative implemented by George three years ago. It aims to drive awareness and encourage every member of the China staff to both think and, more importantly,&nbsp;<em>do<\/em>&nbsp;a little bit for their customer.&nbsp;To lead by example good stories from each branch are selected and shared with across all China staff on a &nbsp;monthly basis, with George visiting each branch quarterly to reward those staff who went the extra mile and express his thanks to them personally.&nbsp;Selected stories are also made into case studies to share with customers.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/media.alj.com\/ar\/openingdoors\/wp-content\/uploads\/2018\/04\/Captioned_Body_Image_752x357px-3b-1.jpg\" alt=\"\" class=\"wp-image-2184\"\/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Three pillars of success<\/strong><\/p>\n\n\n\n<p>Three unique focuses have helped to propel Abdul Latif Jameel Motors in China to the forefront of the Chinese automotive market.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>First visit experience<\/strong>: Abdul Latif Jameel Motors in China aims to set an unprecedented first impression and standard of welcome for guests on their first visit to one of its branches.<\/li>\n\n\n\n<li><strong>Perfect experience<\/strong>: The Abdul Latif Jameel ethos of delivering a perfect customer experience (APE, or ALJ Perfect Experience) to all guests.<\/li>\n\n\n\n<li><strong>Vehicle passport<\/strong>: A vehicle passport service to provide additional value to loyal guests.<\/li>\n<\/ul>\n\n\n\n<p>At Chengdu, this commitment to guests is demonstrated by its late-night service event (called \u201cMidnight Canteen\u201d in Chinese). This is a specific event aimed at people who cannot attend the branch during the day. Instead, they are invited to a late-night event after work, where they are also provided with an evening meal, totally free of charge. The event has proved very popular with Chengdu guests.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/media.alj.com\/ar\/openingdoors\/wp-content\/uploads\/2018\/04\/Captioned_Body_Image_752x357px-4b-1.jpg\" alt=\"\" class=\"wp-image-2185\"\/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Abdul Latif Jameel Motors\u2019 China operations in Chengdu were also recognized for their valuable contribution to the FTMS Club, which aims to improve guest retention by implementing the FTMS Club system.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/media.alj.com\/ar\/openingdoors\/wp-content\/uploads\/2018\/04\/Captioned_Body_Image_752x357px-5b.jpg\" alt=\"\" class=\"wp-image-2186\"\/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Another innovative initiative that exemplifies the efforts that Abdul Latif Jameel Motors in China goes to in order to exceed guest expectations is a customer education and familiarization program launched at the beginning of 2017 called \u20181st Time Service Experience\u2019, aimed at guests servicing their new Toyota vehicle for the first time.<\/p>\n\n\n\n<p>The program aims to provide a better understanding of the high standards guests can expect from Abdul Latif Jameel Motors as a \u2018Gold\u2019 certified Toyota dealer. In addition, it aims to emphasize the importance of using genuine parts to keep their vehicle operating as the manufacturer designed it.<\/p>\n\n\n\n<p><strong>Investing in excellence<\/strong><\/p>\n\n\n\n<p>On top of this, training and development remains as critical in Abdul Latif Jameel Motors in China as it does in the rest of Abdul Latif Jameel\u2019s worldwide operations.&nbsp;Every member of the 715-strong team in China received training in 2017, while the consolidated training time across the Abdul Latif Jameel Motors in China sales team was over 7,000 hours.&nbsp;For the service team, the figure was over 6,800 hours.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/media.alj.com\/ar\/openingdoors\/wp-content\/uploads\/2018\/04\/Captioned_Body_Image_752x357px-6b.jpg\" alt=\"\" class=\"wp-image-2187\"\/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p><a href=\"https:\/\/media.alj.com\/en\/our-people\/mohammed-abdul-latif-jameel\/\">Mohammed Abdul Latif Jameel<\/a>, Chairman and Chief Executive Officer of Abdul Latif Jameel, said:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201c<em>We are proud to represent one of the world\u2019s most recognized passenger vehicle brands in Toyota and Lexus in China. &nbsp;Our commitment to adding value, industry experience, and deep roots in the country has seen us recognized as an automotive partner of choice.<\/em><\/p>\n\n\n\n<p><em>Globally, we are one of the world\u2019s leading independent Toyota distributors, being a trusted strategic partner for more than 60 years.&nbsp; Our consumer-focused, Guest-First philosophy combined with a Kaizen continuous improvement ethos has been the basis of this strong and enduring partnership with Toyota and remains at the heart of everything we do.<\/em><\/p>\n\n\n\n<p><em>We are keen to share this best practice in our home country, Saudi Arabia and see how we can further serve our guests in China<\/em>.\u201d<\/p>\n<\/blockquote>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/media.alj.com\/ar\/openingdoors\/wp-content\/uploads\/2018\/04\/2017-Qingdao-FTMS-Silver-Branch2b.jpg\" alt=\"\" class=\"wp-image-2124\"\/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Useful Resources:<\/strong><\/p>\n\n\n\n<p><a href=\"http:\/\/www.mot.gov.cn\/\">Ministry of Transport of China<\/a>&nbsp;(MOT)<br>\n<a href=\"http:\/\/www.caam.org.cn\/\">China Associations of Automobile Manufacturers<\/a>&nbsp;(CAAM)<br>\nChina Automobile Dealers Association<br>\n<a href=\"http:\/\/www.catarc.ac.cn\/ac_en\/index.htm\">China Automotive Technology and Research Center<\/a>&nbsp;(CATARC)<br>\n<a href=\"http:\/\/www.mofcom.gov.cn\/\">Ministry of Commerce<\/a>&nbsp;(MOFCOM)<br>\n<a href=\"http:\/\/www.cnca.gov.cn\/\">Certification and Accreditation Administration<\/a>&nbsp;(CCC Certification)<br>\n<a href=\"http:\/\/www.miit.gov.cn\/\">Ministry of Information and Information Technology<\/a>&nbsp;(MIIT)<\/p>\n","protected":false},"featured_media":2270,"menu_order":0,"template":"","class_list":["post-7284","quickreads","type-quickreads","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Driving Customer Service Excellence from Jeddah to China - Abdul Latif Jameel<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Driving Customer Service Excellence from Jeddah to China - Abdul Latif Jameel\" \/>\n<meta property=\"og:description\" content=\"After almost 20 years in the Chinese automotive market, Abdul Latif Jameel\u2019s commitment to putting customers first is earning it a reputation to be proud of. \u2018Big\u2019 just doesn\u2019t even cover it. It has been the largest market in the world measured by automobile unit production since 2008.[1][2][3][4]&nbsp;Since 2009, annual production of automobiles in China [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cms.alj3.clients.lemonhq.io\/en\/quick-reads\/driving-customer-service-excellence-jeddah-china\/\" \/>\n<meta property=\"og:site_name\" content=\"Abdul Latif Jameel\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-09T08:39:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/media.alj3.clients.lemonhq.io\/wp-content\/uploads\/2024\/10\/China-awards.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"752\" \/>\n\t<meta property=\"og:image:height\" content=\"357\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/cms.alj3.clients.lemonhq.io\/en\/quick-reads\/driving-customer-service-excellence-jeddah-china\/\",\"url\":\"https:\/\/cms.alj3.clients.lemonhq.io\/en\/quick-reads\/driving-customer-service-excellence-jeddah-china\/\",\"name\":\"Driving Customer Service Excellence from Jeddah to China - Abdul Latif Jameel\",\"isPartOf\":{\"@id\":\"https:\/\/10.0.2.222\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/cms.alj3.clients.lemonhq.io\/en\/quick-reads\/driving-customer-service-excellence-jeddah-china\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/cms.alj3.clients.lemonhq.io\/en\/quick-reads\/driving-customer-service-excellence-jeddah-china\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/media.alj3.clients.lemonhq.io\/wp-content\/uploads\/2024\/10\/China-awards.jpg\",\"datePublished\":\"2018-05-08T08:25:04+00:00\",\"dateModified\":\"2025-12-09T08:39:20+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/cms.alj3.clients.lemonhq.io\/en\/quick-reads\/driving-customer-service-excellence-jeddah-china\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/cms.alj3.clients.lemonhq.io\/en\/quick-reads\/driving-customer-service-excellence-jeddah-china\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/cms.alj3.clients.lemonhq.io\/en\/quick-reads\/driving-customer-service-excellence-jeddah-china\/#primaryimage\",\"url\":\"https:\/\/media.alj3.clients.lemonhq.io\/wp-content\/uploads\/2024\/10\/China-awards.jpg\",\"contentUrl\":\"https:\/\/media.alj3.clients.lemonhq.io\/wp-content\/uploads\/2024\/10\/China-awards.jpg\",\"width\":752,\"height\":357},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/cms.alj3.clients.lemonhq.io\/en\/quick-reads\/driving-customer-service-excellence-jeddah-china\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/10.0.2.222\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Driving Customer Service Excellence from Jeddah to China\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/10.0.2.222\/en\/#website\",\"url\":\"https:\/\/10.0.2.222\/en\/\",\"name\":\"Abdul Latif Jameel\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/10.0.2.222\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Driving Customer Service Excellence from Jeddah to China - Abdul Latif Jameel","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Driving Customer Service Excellence from Jeddah to China - Abdul Latif Jameel","og_description":"After almost 20 years in the Chinese automotive market, Abdul Latif Jameel\u2019s commitment to putting customers first is earning it a reputation to be proud of. \u2018Big\u2019 just doesn\u2019t even cover it. It has been the largest market in the world measured by automobile unit production since 2008.[1][2][3][4]&nbsp;Since 2009, annual production of automobiles in China [&hellip;]","og_url":"https:\/\/cms.alj3.clients.lemonhq.io\/en\/quick-reads\/driving-customer-service-excellence-jeddah-china\/","og_site_name":"Abdul Latif Jameel","article_modified_time":"2025-12-09T08:39:20+00:00","og_image":[{"width":752,"height":357,"url":"https:\/\/media.alj3.clients.lemonhq.io\/wp-content\/uploads\/2024\/10\/China-awards.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"8 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/cms.alj3.clients.lemonhq.io\/en\/quick-reads\/driving-customer-service-excellence-jeddah-china\/","url":"https:\/\/cms.alj3.clients.lemonhq.io\/en\/quick-reads\/driving-customer-service-excellence-jeddah-china\/","name":"Driving Customer Service Excellence from Jeddah to China - Abdul Latif 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Customer Service Excellence from Jeddah to China"}]},{"@type":"WebSite","@id":"https:\/\/10.0.2.222\/en\/#website","url":"https:\/\/10.0.2.222\/en\/","name":"Abdul Latif Jameel","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/10.0.2.222\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"post-meta-fields":{"_wp_page_template":["default"],"_oembed_55533930f1e05d0bcf178b3bd6d81bf0":["{{unknown}}"],"_published_date":["field_6057129b493f5"],"published_date":["20180503"],"_location":["field_601267396ce72"],"location":["Jeddah, Saudi Arabi"],"_featured":["field_601a3b473c5c5"],"featured":[""],"_footnotes":["field_66fd39afb9383"],"footnotes":["<a href=\"https:\/\/alj.com\/ar\/openingdoors\/en\/issue\/spring-2018\/driving-customer-service-excellence-from-jeddah-to-china\/#_ftnref1\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/alj.com\/ar\/openingdoors\/en\/issue\/spring-2018\/driving-customer-service-excellence-from-jeddah-to-china\/#_ftnref1<\/a><br>\n<a href=\"http:\/\/en.rian.ru\/world\/20090206\/120007709.html\" target=\"_blank\" rel=\"noopener noreferrer\">http:\/\/en.rian.ru\/world\/20090206\/120007709.html<\/a><br>\n<a href=\"https:\/\/alj.com\/ar\/openingdoors\/en\/issue\/spring-2018\/driving-customer-service-excellence-from-jeddah-to-china\/#_ftnref2\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/alj.com\/ar\/openingdoors\/en\/issue\/spring-2018\/driving-customer-service-excellence-from-jeddah-to-china\/#_ftnref2<\/a><br>\n<a href=\"http:\/\/www.msnbc.msn.com\/id\/30802161\/\" target=\"_blank\" rel=\"noopener noreferrer\">http:\/\/www.msnbc.msn.com\/id\/30802161\/<\/a><br>\n<a href=\"https:\/\/web.archive.org\/web\/20090519194322\/http:\/www.msnbc.msn.com\/id\/30802161\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/web.archive.org\/web\/20090519194322\/http:\/www.msnbc.msn.com\/id\/30802161\/<\/a><br>\n<a href=\"https:\/\/alj.com\/ar\/openingdoors\/en\/issue\/spring-2018\/driving-customer-service-excellence-from-jeddah-to-china\/#_ftnref3\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/alj.com\/ar\/openingdoors\/en\/issue\/spring-2018\/driving-customer-service-excellence-from-jeddah-to-china\/#_ftnref3<\/a><br>\n<a href=\"http:\/\/www.economist.com\/daily\/news\/displaystory.cfm?story_id=14732026&#038;fsrc=nwl\" target=\"_blank\" rel=\"noopener noreferrer\">http:\/\/www.economist.com\/daily\/news\/displaystory.cfm?story_id=14732026&amp;fsrc=nwl<\/a><br>\n<a href=\"https:\/\/alj.com\/ar\/openingdoors\/en\/issue\/spring-2018\/driving-customer-service-excellence-from-jeddah-to-china\/#_ftnref4\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/alj.com\/ar\/openingdoors\/en\/issue\/spring-2018\/driving-customer-service-excellence-from-jeddah-to-china\/#_ftnref4<\/a><br>\n<a href=\"http:\/\/www.inautonews.com\/china-car-exports-up-almost-50-percent-in-2011\" target=\"_blank\" rel=\"noopener noreferrer\">http:\/\/www.inautonews.com\/china-car-exports-up-almost-50-percent-in-2011<\/a><br>\n<a href=\"http:\/\/www.mot.gov.cn\/\" target=\"_blank\" rel=\"noopener noreferrer\">http:\/\/www.mot.gov.cn\/<\/a><br>\n<a href=\"http:\/\/www.caam.org.cn\/\" target=\"_blank\" rel=\"noopener noreferrer\">http:\/\/www.caam.org.cn\/<\/a><br>\n<a href=\"http:\/\/www.catarc.ac.cn\/ac_en\/index.htm\" target=\"_blank\" rel=\"noopener noreferrer\">http:\/\/www.catarc.ac.cn\/ac_en\/index.htm<\/a><br>\n<a href=\"http:\/\/www.mofcom.gov.cn\/\" target=\"_blank\" rel=\"noopener noreferrer\">http:\/\/www.mofcom.gov.cn\/<\/a><br>\n<a href=\"http:\/\/www.cnca.gov.cn\/\" target=\"_blank\" rel=\"noopener noreferrer\">http:\/\/www.cnca.gov.cn\/<\/a><br>\n<a href=\"http:\/\/www.miit.gov.cn\/\" target=\"_blank\" rel=\"noopener noreferrer\">http:\/\/www.miit.gov.cn\/<\/a>"],"_business_sector":["field_66f6b5bcac8cb"],"business_sector":["Mobility"],"_content_series":["field_66fe3c439f8f6"],"content_series":[""],"_old_post_id":["field_66fe3fd59f8f7"],"old_post_id":["15180"],"_short_title":["field_60925d67125ef"],"short_title":["Our commitment to customers is building our reputation"],"_summary":["field_6019304103a20"],"summary":["\u2018Big\u2019 just doesn\u2019t even cover it. It has been the largest market in the world measured by automobile unit production since 2008."],"_mobile_featured_image":["field_66f6b4bee65f3"],"mobile_featured_image":["https:\/\/media.alj3.clients.lemonhq.io\/wp-content\/uploads\/2024\/10\/Chinaawards.jpg"],"_push_notification":["field_66f6b47de65f1"],"push_notification":[""],"_publish_mobile":["field_66f6b491e65f2"],"publish_mobile":["1"],"_status":["field_652694983fe12"],"status":["publish"],"_thumbnail_id":["2270"],"_wpml_word_count":["{\"total\":1958,\"to_translate\":{\"ar\":1958,\"zh-hans\":1958,\"fr\":1958,\"ja\":1958,\"es\":1958,\"tr\":1958}}"],"_wpml_location_migration_done":["1"],"_select_category":["field_6937c5cade1ee"],"select_category":["international"]},"_links":{"self":[{"href":"https:\/\/cms.alj3.clients.lemonhq.io\/en\/wp-json\/wp\/v2\/quickreads\/7284","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cms.alj3.clients.lemonhq.io\/en\/wp-json\/wp\/v2\/quickreads"}],"about":[{"href":"https:\/\/cms.alj3.clients.lemonhq.io\/en\/wp-json\/wp\/v2\/types\/quickreads"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cms.alj3.clients.lemonhq.io\/en\/wp-json\/wp\/v2\/media\/2270"}],"wp:attachment":[{"href":"https:\/\/cms.alj3.clients.lemonhq.io\/en\/wp-json\/wp\/v2\/media?parent=7284"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}